For more information:
call the City’s 311 Customer Service at 616.456.3000 or email [email protected].
As part of its ongoing strategic planning efforts to improve services, the City of Grand Rapids is conducting a National Community Survey (NCS) to evaluate benchmark metrics obtained from the first 2022 NCS survey and to steer decisions in Fiscal Year 2025 budget discussions.
Postcards will be sent out to randomly selected households across the city over the next few weeks, asking residents to participate in the NCS.
The 31-question survey asks community members about their quality of life, quality of City services, customer service experience, characteristics and opportunities in the community, participation in City programs, among other topics.
“Community feedback is vital to our City’s strategic planning efforts as we work to measure our progress,” said City Manager Mark Washington in a press release Thursday. “Accountability is one of our core values, and building a connected and engaged community is a priority. Every voice in our community matters.”
Beginning March 7, community members who aren’t part of the randomly selected sample and who still would like to participate will be invited to complete the NCS online. The survey will be available to all community members from March 7-21.
According to the City, the survey is expected to take 15 minutes to complete.
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